Frequently Asked Questions

Get answers to common questions about Lash Removal.

Most Lash Removal services take 20–30 minutes, depending on adhesive amount and lash condition. If extensions are older or adhesive is stubborn, the technician may take more time to ensure safe, damage-free removal.

When performed by trained technicians using a proper dissolver, Lash Removal should not damage natural lashes. We avoid pulling, perform careful application, and assess lash health before removal to minimize breakage and irritation.

Yes, the dissolver we use is formulated for eyelash services and is generally safe for sensitive eyes. We perform a consultation, avoid direct contact, and can do a spot test if you have known sensitivities or allergies.

Yes, please arrive with clean eyes if possible; avoid heavy or waterproof mascara. We will cleanse the eye area before treatment, but removing makeup beforehand ensures more effective and quicker Lash Removal.

You can often have new extensions placed the same day if your natural lashes are healthy, but we usually recommend waiting 48–72 hours to ensure follicles aren’t irritated and adhesive bonds properly.

We offer a satisfaction-focused policy: technicians inspect lashes post-removal and provide corrective care if needed. Refunds are handled case-by-case; pre-existing lash damage or noncompliance with aftercare may affect eligibility.